CEU
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Overview
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This course is designed for WIC personnel and other health care providers who complete nutrition assessments. Awareness of cross-cultural communication allows WIC personnel to create a more rich and enhanced assessment and counseling experiences with clients. The goals of the course are to:
- Describe cross-cultural communication and why it is necessary in practice.
- Provide examples of effective communication techniques when completing nutrition assessments.
- Identify appropriate communication strategies when working with clients that have a language difference.
Reviewers say, "The Scenario: Cultural Sensitivity and Critical Thinking Application is a great tool for applying these concepts in the real-world experiences" and "Excellent training for new staff and very practical scenarios."
This learning opportunity topic is aligned with one or more of the strategic skills.
This learning opportunity addresses training topics identified in PHWINS 2017.
What You'll Learn
Section 1: Cross-Cultural and Communication Techniques
- Identify client demographics and their backgrounds.
- Recognize the importance of cross-cultural communication.
- Recognize how your culture and background may influence your communication skills during nutrition assessment.
- Identify communication challenges when working with multicultural clients.
- Identify ways to establish trust and build rapport with participants.
- Apply effective communication techniques when completing nutrition assessment.
Section 2: Communicating with Language Differences
- Describe the process of selecting and working with interpreters and language lines.
- Identify the appropriate strategies when communicating with clients that have language differences.
- Define low literacy and health literacy.
Section 3: Scenarios and Game
- Apply the practice of cultural sensitivity and critical thinking when completing nutrition assessment.